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Job Title: Account Manager

Company Name: Venyu
Location: Waltham, MA
Profession: Account/Customer Support

Job Description:

 


Venyu is looking for a solid team member to work in our Waltham, MA office to help assigned clients with their data protection needs. 


If you are looking to join a fast growing, high-energy company that is willing to train its employees and where your contribution counts, Venyu is the place for you.  Visit our website at www.venyu.com to learn more about us.


ACCOUNT MANAGER


PRIMARY RESPONSIBILITIES:


• Maintain and create long term client relationships with C-Level personnel and IT staff
• Responsible for renewing long term agreements and demonstrate strong negotiating  skills
• Introduce continued support to clients, up sell advance Disaster Recovery solutions, features, and benefits
• Proficient and knowledgeable of all offered products and services
• Manage the account transfer from regional sales representatives
• Provide training, client maintenance, and reevaluation of services throughout the relationship, proactive to anticipate client needs
• Track all correspondence through CRM application-Salesforce
• Review client inquiries on monthly billing invoices with finance
• Provide on-site Account Management and maintenance as needed or as requested by the client, possible local travel
• Follow-up on client issues that come through the call center
• Respond to and track all client requests and field inquiries in a timely and effective manner
• Maintain monthly quota of sales


REQUIREMENTS:


• BA/BS or equivalent with a minimum of 2-years work experience with experience of managed accounts, a plus
• Strong negotiation skills a must
• Must possess strong written/verbal communication, organizational, problem-solving and decision-making skills
• Self-starter, work independently, and function as a team player
• Knowledge of MS Office Suite



COMPENSATION:  Commensurate with experience
Benefits include health, dental, vision, 401K, company paid life insurance, short term and long term disability


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This profession covers individuals who are employed as a non-technical customer service representative in either a call center or other corporate environment. It also covers account managers who have assigned clients and (often) direct customer interaction.
This profession covers individuals who have management or oversight responsibilities within a customer service function. These individuals manage other staff members and create policies.
This profession covers individuals who are technical customer service representatives who respond to software or computer/electronic hardware customer service requests. These professionals are employed in traditional call center environments. Corporate help desk individuals are covered under Help Desk in Information Technology.
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