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Job Title: Bilingual Customer Service BPS Representative II

Company Name: Matrix Resources
Location: BOSTON, MA
Profession: Account/Customer Support

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Job Description:

Our client is currently seeking a Customer Service BPS Representative II in Boston, MA. Primarily, you will interact with customers through telephone, e-mail and personal contact in response to enrollment, payment or eligibility inquiries. You will provide information pertaining to these transactions including payments, benefits, reasons for eligibility denial, etc. Furthermore, you will serve as liaison between customers and various company departments. Process adjustments and maintain tracking and logging records. Prepare required reports and conduct other related customer services. If you are a match, please apply!


Application Requirements 
Client will only consider local candidates. Not accepting third party candidates for this position. Client requires Green Card or U.S. Citizenship for this position.


Required Experience



  • Requires minimum of 3-5 years of related customer service experience

  • Bilingual - Must speak Spanish, Portuguese, French or Creole


Required Skills



  • Customer Service

  • Bilingual


Benefits/Perks



  • 401(k) with Roth feature

  • 529 Educational Savings Plan

  • Free e-Learning Courses

  • Medical, Dental, Vision, and Life Insurance for Full-time W2 Consultants

  • Supplemental Disability and Long-Term Care Insurance, Dependent Care Assistance


 


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This profession covers individuals who are employed as a non-technical customer service representative in either a call center or other corporate environment. It also covers account managers who have assigned clients and (often) direct customer interaction.
This profession covers individuals who deal with the day-to-day operational tasks of a call center. Operational areas of a call center include technical set-up, equipment configuration, workflow and workforce management.
This profession covers individuals who have management or oversight responsibilities within a customer service function. These individuals manage other staff members and create policies.
This profession covers individuals who are technical customer service representatives who respond to software or computer/electronic hardware customer service requests. These professionals are employed in traditional call center environments. Corporate help desk individuals are covered under Help Desk in Information Technology.
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