Receive order issues from external parties in a professional manner.
Resolve issues with knowledge, experience, research, and communication with internal and external groups.
Update order in order system as necessary.
Review dashboard for alerts on a daily (hourly) basis.
Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor. Fill out rules engine request and submit to Customer Service Supervisor.
Maintain client/customer criteria for handling orders.
Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
Responsible for filing documents according to Acosta policy.
Maintain excellent working relationships with Customers, Clients and co-workers.
If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
Perform special assignments for the company and/or branch and/or department as needed.
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High School diploma or GED required. Associates Degree preferred. A minimum of two (2) years previous sales support, customer service, or office administrative experience required. A minimum of one (1) year previous food broker experience preferred.
Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others. Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.
Proficient in MS Office (Word, Excel, Outlook). Proficiency in data/order entry and software and Becton system required. Must type a minimum of 60 wpm accurately. Must have internet access and an email address available.
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