Position:     
              Customer Service Manager    
            Company:    
              Siemens    
            Field of Business:    
              Customer Support/Client Care    
            Location:    
              Lowell, MA    
            Job number:    
              289121

    

We're Siemens, a global innovation company helping the needs of businesses, communities and employees right here in the US. From improving security at airports, to helping healthcare professionals make more accurate diagnoses of the heart, to reducing delivery time for forwarded mail and beyond, we're achieving the unexpected all because of our employees. Which is why we offer a work culture where ideas are free to fly, diversity programs that capture the strengths of thought rather than ethnicity, and mentoring and training programs that can take careers to new heights. And that's pretty inspiring.
Because when you and 70,000 diverse minds innovate together, you can change the world. Imagine that.

automation & control • building technologies • energy & power • financial services • hearing solutions industrial solutions • information & communication • lighting • medical solutions • transportation • water technologies

Siemens is an equal opportunity employer encouraging diversity in the workplace.

Customer Service Manager


Taking Care of the World's Water....And Yours.
Siemens Water Technologies, Corp. (formerly USFilter) provides customized water treatment solutions to municipalities, businesses, industries, and institutions worldwide. Whether it's systems for the treatment and reuse of wastewater, process water treatment for industry, high-purity water for sensitive medical or scientific applications, or systems to supply clean drinking water to people and their families, Siemens Water Technologies delivers cost-effective, reliable systems designed for quality, safety and compliance.

Siemens is an Equal Opportunity Employer encouraging diversity in the workplace.

Job Description
Siemens Water Technologies has an opportunity available for a Customer Service Manager in our Lowell, MA facility. The specific department functions include:

1. Develops, recommends and implements order acceptance, call handling and order processing policies and procedures.
2. Provides daily supervision to department operations and 24 hour/7 day emergency response system.
3. Reviews daily call handling and order processing statistics to ensure established company standards are met and address inefficiencies.
4. Develops and administers call handling and order processing training programs for department and branch administrative personnel.
5. Assures customer back orders are reviewed and filled by reviewing necessary reports and distributing to applicable departments; coordinates with materials management personnel, prioritizing available material as necessary to meet customer needs.
6. Supervises export order processing function, assuring all export documentation, letter of credit terms, and customer purchase order terms are met.
7. Partners with other internal departments including finance, marketing, purchasing, manufacturing, service and sales to achieve overall corporate goals.
8. Manage growth of department as new corporate service opportunities arise.

QUALIFICATIONS AND SKILLS PROFILE:
1. Bachelor's Degree in Business or related. (MBA a plus)
2. Minimum 7 years experience in supervision or management of customer service department.
3. Excellent written and verbal communication skills. Strong teambuilding and organizational skills
4. Goals oriented; is able to complete improvement projects while keeping daily operations under control. Handle multiple simultaneous projects.
5. Experience and understanding of the supply chain management process within an integrated Business / ERP system (Oracle, SAP, etc).