Looking to make a hire? Go to our Employer Site

main image
Already have a Jobfox profile?

Click here to login and apply for this job.

Not the job for you?

Create your free profile now and we'll immediately match you with jobs that are right for you.

Start Profile


About Jobfox

At Jobfox, we're dedicated to matching job seekers with great jobs based on their skills and experience. Find your next job today, start your free profile now.

Company Name: LogMeIn, Inc.
Job Title: Customer Support Representative
Location: Woburn, MA
Profession: Technical Customer Support

Job Description:

Customer Support Representative
Company:     LogMeIn, Inc.
Job ID#:     10018
# of Positions:     2
Job Type:     Full Time
Location:     Woburn, MA
Department:     Customer Support
Category:     Experienced Non-Manager
Benefits:     Full Benefits   
   
Apply To This Job
Refer This Job
Return To List

Job Description

We are currently looking for energetic individuals to join our customer support team. The ideal candidate should be energetic, customer-focused and possess Windows/Help Desk support experience. You will provide customer service to our existing customers and trial users of the LogMeIn suite of products, and must have at least one year of customer service and/or technical support experience. You must possess excellent organizational, time management, prioritization and follow-up skills and have the ability to work both independently and within a team environment. Microsoft certification(s) a plus.

Our support center is open from 4am - 9pm eastern time.

Responsibilities:

    * Respond to issues and questions from customers via phone and email
    * Effectively interact with customers of all technical skill levels to assess severity level and define, research, and resolve customer issues quickly and accurately
    * Provide timely updates to customers, colleagues, and management on the status of outstanding issues.
    * Maintain status of issues in a call-tracking system and follow-up on escalated issues
    * Convey customer feedback to appropriate business areas such as Marketing, Product Management and Development

Skills/Requirements

 

    * Previous help desk experience in a fast-paced environment
    * Excellent customer service skills (verbal and written)
    * Knowledge of current VPN technologies, DNS, Routing, Internet security concepts, Windows XP/2000/9x, and Linux platforms
    * Ability to work flexible hours and weekends a plus
    * Familiarity with customer support CRM/ticket tracking systems
    * Knowledge of various router/firewall architectures, as well as various corporate Client/Server applications and utilities
    * Expertise in configuration, system optimization and troubleshooting

Interested in this Job?
Select a profession to see top Jobfox jobs in Boston.
This profession covers individuals who are employed as a non-technical customer service representative in either a call center or other corporate environment. It also covers account managers who have assigned clients and (often) direct customer interaction.
This profession covers individuals who deal with the day-to-day operational tasks of a call center. Operational areas of a call center include technical set-up, equipment configuration, workflow and workforce management.
This profession covers individuals who have management or oversight responsibilities within a customer service function. These individuals manage other staff members and create policies.
This profession covers individuals who are technical customer service representatives who respond to software or computer/electronic hardware customer service requests. These professionals are employed in traditional call center environments. Corporate help desk individuals are covered under Help Desk in Information Technology.
Seekers   Jobs   Privacy Policy   Terms of Use   Contact Us   Job News   © 2010 Jobfox
Atlanta Jobs   Boston Jobs   Chicago Jobs   Dallas Jobs   Houston Jobs   Los Angeles Jobs   New York Jobs   Philadelphia Jobs   Phoenix Jobs   San Francisco Jobs   Seattle Jobs   Washington, DC Jobs  

Jobfox is more than a list of jobs. Our patent pending Mutual Suitability SystemTM enables us to match the wants and needs of job seekers with those of our employers. We then take the process a step further through the Jobfox Intro. The Jobfox Intro connects both job seekers and employers to ensure there are no missed opportunities. It’s no wonder we have so many jobs and are the fastest growing job site on the Internet.