Printer Associate

Responsibilities

Printer Associate responsibilities will include, but are not limited to:

? Responding to first level service calls from end users of equipment to determine the problems, clear paper jams, run test prints, repair printers and determine status of machines.
? Communicate with IT department to determine quality standards of networked systems.
? Work with IT department as well as Ricoh Service Department to resolve any equipment or technical issues locally and remotely.
? Provide scheduled trips to all machines to conduct cleaning of the glass, toner replacement, stocking paper and general cleaning of work area.
? Train end users to properly use all Ricoh and HP Printers.
? Assist end users on the loading of print drivers.
? Run reports as requested.
? Keeping logs of downtime, repairs and meter charges of all copiers/printers in the building.
? Placing and tracking equipment service calls.
? For all employees, your outstanding customer service skills will be demonstrated as you interact daily in person and on the phone with our customers directly.

We have positions available in:

Arizona:  Tucson
California:  El Segundo, Fullerton, Goleta and San Diego
Colorado:  Aurora
Florida:  Largo & St. Petersburg
Indiana:  Fort Wayne & Indianapolis
Massachusetts:  Andover, Sudbury, Tewksbury, Woburn & Marlborough
Mississippi:  Forest
Pennsylvania:  State College
Rhode Island:  Portsmouth
Texas:  Garland, McKinney, Plano, Dallas & Coppell
Virginia:  Falls Church

Qualifications:

To qualify for our positions, you MUST meet the following requirements:
? Per specific requirements, you must be a US Citizen!
? At least 1 year of experience specifically repairing or managing printers in a corporate environment or taking inbound troubleshooting calls in a help desk environment.  HP Printer experience is a huge plus!
? Must have valid driver?s license with clean driving record!
? At least 2 years of face-to-face customer service experience with a proven track record of keeping customers happy.
? Stable job history with no more than 3 jobs in the past 5 years.
? High School diploma or equivalent.
? Expert level knowledge of MS Office programs, email, Internet usage, database software and networking skills are a MUST!
? Experience with Remedy call tracking system a huge PLUS!
? Exceptional written and verbal communication skills, including professional grammar skills and speaking voice.
? Detail oriented with the ability to multi-task.
? Ability to lift 50+lbs & be on your feet all day!!

Recent IT Grads looking for experience are encouraged to apply!