| Who we are... |
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INTEGRITY ... COMMITMENT ... IMAGINATION ... TEAM WORK ...
As a global leader in the imaging technology and office automation industry, these are the qualities Ricoh Americas Corporation seeks in our staff. Recognized worldwide for high quality products and superior customer service, Ricoh is committed to taking the lead in designing the future of this exciting and evolving industry. If you are a highly motivated professional with the talent we seek, now is the time to join Ricoh Americas Corporation! |
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Responsibilities |
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Ricoh Professional Services has a brand new opportunity opening where we are responsible for managing a fleet of printers nationwide for a well-established organization.
Printer Associate responsibilities will include, but are not limited to:
? Responding to first level service calls from end users of equipment to determine the problems, clear paper jams, run test prints, repair printers and determine status of machines.
? Communicate with IT department to determine quality standards of networked systems.
? Work with IT department as well as Ricoh Service Department to resolve any equipment or technical issues locally and remotely.
? Provide scheduled trips to all machines to conduct cleaning of the glass, toner replacement, stocking paper and general cleaning of work area.
? Train end users to properly use all Ricoh and HP Printers.
? Assist end users on the loading of print drivers.
? Run reports as requested.
? Keeping logs of downtime, repairs and meter charges of all copiers/printers in the building.
? Placing and tracking equipment service calls.
? For all employees, your outstanding customer service skills will be demonstrated as you interact daily in person and on the phone with our customers directly.
We have positions available in
Arizona: Tucson
California: El Segundo, Fullerton, Goleta and San Diego
Colorado: Aurora
Florida: Largo & St. Petersburg
Indiana: Fort Wayne & Indianapolis
Massachusetts: Andover, Sudbury, Tewksbury, Woburn & Marlborough
Mississippi: Forest
Pennsylvania: State College
Rhode Island: Portsmouth
Texas: Garland, McKinney, Plano, Dallas & Coppell
Virginia: Falls Church |
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Qualifications |
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To qualify for our positions, you MUST meet the following requirements:
? Per specific requirements, you must be a US Citizen!
? At least 1 year of experience specifically repairing or managing printers in a corporate environment or taking inbound troubleshooting calls in a help desk environment. HP Printer experience is a huge plus!
? Must have valid driver?s license with clean driving record!
? At least 2 years of face-to-face customer service experience with a proven track record of keeping customers happy.
? Stable job history with no more than 3 jobs in the past 5 years.
? High School diploma or equivalent.
? Expert level knowledge of MS Office programs, email, Internet usage, database software and networking skills are a MUST!
? Experience with Remedy call tracking system a huge PLUS!
? Exceptional written and verbal communication skills, including professional grammar skills and speaking voice.
? Detail oriented with the ability to multi-task.
? Ability to lift 50+lbs & be on your feet all day!!
Recent IT Grads looking for experience are encouraged to apply! |
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Ricoh Americas Corporation offers a competitive compensation package that includes base salary, medical/dental, 401(k) and more. As part of our pre-employment process, we require that applicants agree to submit to drug and background screenings. We will contact only those who are a potential match.
At Ricoh Americas Corporation, "equal opportunity" is more than a line at the bottom of an ad. It's a commitment we put up front. EEO M/F/D/V. |