Company Summary
Experian QAS provides address management software and data integrity solutions to a range of business customers. Headquartered in Boston, QAS has been in operation in the US since 2000, experienced substantial growth every year, and has offices in San Francisco, Chicago, Washington DC, and New York. QAS is a $150 million international company that employs over 450 people worldwide, and is seeking talented individuals to help sustain and surpass this level of success.
If you enjoy problem-solving, have a proven aptitude with computers, good people skills, and an interest in a technical career then we would like to speak with you.
Job Summary
The Support Analyst is an entry level position, intended to provide graduates with an accelerated career path, into pre and post-sales engineering roles over an 18-24 month period.
Support Analysts provide reactive support to QAS' customers in the installation and use of our suite of QuickAddress software solutions via telephone, e-mail, and our QuickSupport website. Once fully skilled with QAS products and proven effective with Customers, team members move to a proactive, project based role focusing on pre-sales, complex implementations, training, technical product management, and partner integration work.
After 18-24 months of performance and growth, team members settle into longer term roles with one of the support, solutions, or billable consulting teams.
Specific areas of responsibility include:
- Providing first line technical support to QAS' customers
- Providing IT and infrastructure support for QAS employees in each US office
- Working with account managers, product managers, and senior support staff regarding support queries, escalating as appropriate
- Producing and testing both internal and external training and support materials
- Providing product and technology training to new staff
Qualifications
The ideal candidate will be intelligent, well presented, articulate and confident. They will have a positive outlook, experience in working with customers, and the drive to succeed.
Candidates should be college graduates with a minimum GPA of 3.0.
Other requirements include:
- Excellent written and verbal communication skills.
- Excellent telephone and customer service skills.
- A logical approach to problem solving and strong troubleshooting skills.
- A sense of humor
- Experience installing and troubleshooting software packages.
- Proficiency with MS Office.
- A valid driver's license.
- Authorization work in the United States.
Benefits
QAS has an excellent benefits package including health, dental, long and short term disability and life insurance. We also offer a Fidelity sponsored 401(k) plan with company match.