Director, NA Employee Communications

Job Code:      046399
Division:     Iron Mountain Sales & Marketing
Location:     BOSTON, MA US
Travel Involved:     None
Job Type:     Full Time
Job Level:      Management (Manager/Director)
Education:     Bachelor's Degree
Skills:      
Category:     Other
Compensation:      -
Position Summary:

Title:  Director, NA Employee Communications



Job Summary

The Director of N.A. Employee Communications is responsible for the development and implementation of employee communications programs focusing on the largest geographic business unit within the global corporation. This high impact role supports more than 10,000 employees across 1000 locations, and requires a strong, decisive, results-oriented leader who can develop and manage relationships across the company, business units and geographic theatres. This person will oversee a team of communicators in the U.S. and Canada and drive a coordinated effort among a team of global communication professionals as required.

Essential Functions

30% Drive the development of strategic, integrated communications programs and channels that support short- and long-term business objectives, and that improve engagement and mobilization of a diverse workforce (exempt, non-exempt, knowledge workers and non-connected). 

10% Direct a staff of communication professionals responsible for the strategy and implementation of employee communications programs. Provide professional development and coaching to communications staff.

10% Support the ongoing development and maturation of the function by continuously looking to improve operations, skill sets, channels, etc. thereby improving the value of communications to the business.

20% Serve as a primary communications advisor to the N.A. executive and regional leadership. Provide executive communications support for the President, the COO and the SVP of Operations for North America.

10% Support crisis/issues management

    * Support the development of specific scenario-based crisis response plans
    * Serve as a member of the crises management team, led by the CSO
    * Provide critical employee communications assistance during crises, including message development and communication strategy
    * Team with legal, public relations, investor relations, security and customer communications as necessary.

5% Business and financial management: Develop and deliver a results dashboard that measures appropriate KPIs and ties the function’s results to business objectives. Track and manage the communications budget.
Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

    * Requires both broad and deep communications expertise. In particular, this role requires in-depth experience supporting a non-exempt workforce (i.e. shop floor) with no access to computers or online communications.
    * Ability to advise senior level management with confidence
    * Proven success leading high-performance teams
    * Must possess exceptional writing and persuasion skills
    * Must be a strong problem solver and adept at making decisions
    * Strong planning, management and organizational skills
    * Must have working knowledge of personal computing, using Microsoft OS, including Microsoft Office, PowerPoint, Microsoft Outlook.

Leadership:

    * To serve as a communications expert, advisor to the organization
    * Direct a results-driven team

Problem Solving:

    * Requires the ability to listen and understand business objectives, in order to prescribe appropriate communication strategies; requires persuasion skills
    * Need to manage internal client expectations
    * Must be adept at leading teams and knocking down barriers to goal achievement

Nature of Impact:

    * Will support N.A. executive and regional leadership and coordinate with enterprise communications teams to effectively drive employee engagement and mobilization.
    * Will help drive consistency of message on a global basis, working through international communication managers

Area of Impact:

    * Supports N.A. but drives coordination on a global basis; assumes a leadership role spanning business units and geographies

Interpersonal Skills:

    * Demonstrate solid judgment
    * Ability to communicate candidly and provide constructive criticism tactfully
    * Ability to build strong relationships internally, externally
    * Strong team player, leader

Travel Requirements:
Total travel: 20-30%
Overnight travel: 10-20%

The ideal applicant will have current exp. Employee Communications.