Job Classification: Senior Case Manager
Reports to: Day Habilitation Team Leader
FLSA Status: Non-Exempt
Job Summary:
The Senior Case Manager is responsible for ensuring that the highest quality support is afforded to all Day
Habilitation members. This responsibility includes: creative program development and implementation,
compliance with Day Habilitation regulations, delivery of strategies identified in therapeutic support plans,
member satisfaction, and demonstrating advocacy for member self-direction. The Senior Case Manager will
also assist the Team Leader with extra assignments with a larger focus on guiding the day to day operations of
the program. These duties include, but are not limited to: the fulfillment of overall program development,
adherence to policies and procedures, managing the program budget, materials and space, training and
supporting the team, while fostering an environment which supports staff and consumer empowerment.
Essential Functions:
1. Collaborate with the Team Leader to provide continuous quality improvement of individualized
programs and services through the use of both internal and community resources.
2. Assist team members with the development of program curriculum designed to promote individual
growth and self determination. Implementation methods should include available community
resources as a viable strategy to achieve individualized and program goals.
3. Develop and implement comprehensive written therapeutic service plans/individual support plans
and implementation process for all assigned consumers.
4. Convey changes in consumer goals to the larger internal support team.
5. Maintain member records as required including timely and thorough completion of necessary
program assessments, progress reports and other required documentation.
6. Compile review summaries for therapeutic service plans/individual support plans.
7. Advocate for consumer rights; ensure that consumers are treated with dignity and respect in
accordance with Advocates Human Rights Policy.
8. Communicate census and any consumer needs to the daily Multi-Disciplinary Team review meeting.
9. Participate in the daily Emergency Response Team (ERT).
10. Ensure continuous communication between Day Habilitation staff, consumers, families, funding
sources, consultants, the community, and administrative team.
11. Attend trainings as assigned; maintain all required trainings/certifications (First Aid/CPR, SOLVE).
12. Ensure that the daily attendance/billing is complete and accurate.
13. Perform all duties of the Case Manager as needed.
14. Ensure that all consumers’ personal care needs are met.
15. Remain alert at all times throughout scheduled workday.
16. Attends and actively participates in team meetings and supervision.
17. Perform all duties in accordance with the agency’s policies and procedures.
Please note: The essential functions listed in this section are not limited only to the tasks listed
and may include other duties as assigned.
Qualification/Education/Experience:
1. Bachelor’s Degree in related field and 1 year of related experience or 2 years of related experience.
2. Must have ability to communicate effectively in writing.
3. Must have ability to read English and communicate effectively in the primary language of the program to
which he/she is assigned.
4. Must be able to multi-task with frequently changing priorities.
Job Classification: Sr. Case Manager (continued)
Page 2 of 2 Updated 3/2009
5. Must possess basic computer knowledge.
6. Must have a demonstrated ability to work independently and as part of a larger resource team.
7. Must hold a valid drivers’ license. Must have access to an operational and insured vehicle and be willing
to use it to transport consumers.
8. Must be able to perform each essential duty satisfactorily.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
General requirements:
1. Full upper extremity range of motion
2. Full lower extremity range of motion
3. Must be able to lift furniture and/or objects/persons weighing up to 50lbs.
*Continuous: Communication
*Frequent: Standing, sitting, walking, lifting
*Occasional: Reaching with hands and arms, stooping and crouching