We are currently seeking a Program Manager for our Children's program in New Bedford, MA.
SUMMARY
The Manager, Program is responsible for the daily operations, ensuring performance targets are met and providing clinical staff with operational training. The Manager, Program reviews and recommends policies and procedure to enhance program efficiency, and uses technical and analytical tools to measure performance and productivity.
ESSENTIAL JOB FUNCTIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Supervises program staff by providing continuous coaching, feedback, and progressive discipline when necessary.
- Monitors the process for selecting and training professional and support staff.
- Assigns caseloads, evaluates performance for quality assurance, conducts new employee orientation, and manages staff development and training.
- Supervises clinical and crisis management and establishes on-call duties.
- Develops and maintains working relationships with all clients, families, funding sources and regulatory agencies, as appropriate, and monitors their satisfaction with services.
- Projects revenue and monitors monthly expenses in conjunction with program goals.
- Oversees appropriate interface with billing system and other operating units as necessary to meet company requirements.
- Monitors compliance with all regulatory, contractual, corporate, and legal requirements.
- Promotes and markets programs to funding sources, community agencies, families, and related groups.
- Ensures a timely response to all requests for information, services, and documentation.
- Maintains knowledge of clinical standards and ensure compliance in terms of treatment interventions.
- Ensures that all records are accurate, up to date, and in compliance with legal and corporate requirements.
- Oversees recruitment, including selecting, contracting, and terminating mentors.
- Oversees mentor supervision, training and evaluation.
- Processes referrals, intakes, assessments, matching and placement of new clients. Monitors the supports needed for clients to maximize success in the program.
- Serves as liaison with consulting staff (psychiatrist, psychologists, physicians, etc.).
- Monitors the availability and efficacy of community-based and other supports required by the program.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Supervises assigned staff, including performance evaluations, scheduling, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities
REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
Master’s degree required in social work, psychology or other related field.
Experience:
Five years of social service experience
Some supervisory experience required