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Job Title: Retail Store Manager

Company Name: La-Z-Boy Incorporated
Location: Plymouth, MA
Profession: Store Management

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Job Description:

The Retail Store Manager (RSM) is the key executive responsible for the overall profitability, sales culture, sales promotions, people development, store standards/operations and customer experience excellence for their assigned  La-Z-Boy Furniture Gallery . The RSM represents the Company in their store unit and therefore is held to the highest standards of ethics, integrity and professionalism.


  


KEY RESPONSIBILITIES:


 


Profitability:


 




  • Reviews and acts upon all financial opportunities including expense management, margin enhancements and sales drivers



  • Educates the staff on the financial realities of running a successful business



  • Provides feedback and innovative ideas to the MSM on building a more profitable operation



 


Sales Culture and Promotions:


 




  • Hires, trains and retains the highest quality team members who exhibit energy and enthusiasm



  • Coaches to the Company selling skills model with the passion to drive real action



  • Presents grass roots marketing and community focused events that build sales and support our communities to the Market Manager



  • Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization



 


People Development:


 




  • Keeps a detailed succession plan to ensure there is never a vacancy in any key position ( Key Sales Associates, designer, part time sales associates)



  • Utilizes the Company trainers to keep their team ahead of the curve on product knowledge, selling skills and operational efficiencies



  • Treasures diversity and staffs to meet the demands of the community



  • Works closely with the Human Resources professionals to stay on top of all HR training and legal requirements



  • Leads all activities with the highest ethical standards and demands the same from their teams



 


Store Standards/ Operations:


 




  • Follows the Company programs to keep a clean, well merchandised store



  • Trains and follows up on the store teams on areas such as cycle counts, accounting procedures, RMS procedures and store line ups.



  • Works with the Market Manager to assist the merchandising team to execute all line up changes and sell thru strategies (clearance)



  • Executes all tagging and sign programs 100% to the Company standard



 


Customer Experience Excellence


 




  • Sets the highest standard for customer care



  • Personally greets and welcomes every guest into their store



  • Ensures the Company plan or better on prospecting new customers



  • Is innovative in finding ways to delight their guests



  • Is intolerant of any lack of customer caring by the staff



  • Other duties as assigned



 

Job Requirements




MINIMUM JOB REQUIREMENTS:


 



  • Bachelors of Science/Arts degree in Business Administration or related study preferred; or equivalent experience.

  • Five years minimum experience managing a business unit

  • Profit and loss experience

  • Highly developed interpersonal and communication skills and experience in building effective and productive working relationships

  • Proven analytical ability utilizing information technologies in managing the business to translate into strategic plans.

  • Goal oriented – Energetically focuses efforts on meeting goals, mission or objective

  • Proven history of managing a team, improving team’s performance and productivity

  • Proven track record of customer service excellence


 


 


SUPERVISORY RESPONSIBILITIES:


 


Responsible for leading a team of up to twenty (20) direct reports.



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