Looking to make a hire? Go to our Employer Site

main image
Already have a Jobfox profile?

Click here to login and apply for this job.

Not the job for you?

Create your free profile now and we'll immediately match you with jobs that are right for you.

Start Profile


About Jobfox

At Jobfox, we're dedicated to matching job seekers with great jobs based on their skills and experience. Find your next job today, start your free profile now.

Job Title: Retail Store Manager

Company Name: La-Z-Boy Incorporated
Location: Plymouth, MA
Profession: Store Management

Job Description:

The Retail Store Manager (RSM) is the key executive responsible for the overall profitability, sales culture, sales promotions, people development, store standards/operations and customer experience excellence for their assigned  La-Z-Boy Furniture Gallery . The RSM represents the Company in their store unit and therefore is held to the highest standards of ethics, integrity and professionalism.


  


KEY RESPONSIBILITIES:


 


Profitability:


 




  • Reviews and acts upon all financial opportunities including expense management, margin enhancements and sales drivers



  • Educates the staff on the financial realities of running a successful business



  • Provides feedback and innovative ideas to the MSM on building a more profitable operation



 


Sales Culture and Promotions:


 




  • Hires, trains and retains the highest quality team members who exhibit energy and enthusiasm



  • Coaches to the Company selling skills model with the passion to drive real action



  • Presents grass roots marketing and community focused events that build sales and support our communities to the Market Manager



  • Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization



 


People Development:


 




  • Keeps a detailed succession plan to ensure there is never a vacancy in any key position ( Key Sales Associates, designer, part time sales associates)



  • Utilizes the Company trainers to keep their team ahead of the curve on product knowledge, selling skills and operational efficiencies



  • Treasures diversity and staffs to meet the demands of the community



  • Works closely with the Human Resources professionals to stay on top of all HR training and legal requirements



  • Leads all activities with the highest ethical standards and demands the same from their teams



 


Store Standards/ Operations:


 




  • Follows the Company programs to keep a clean, well merchandised store



  • Trains and follows up on the store teams on areas such as cycle counts, accounting procedures, RMS procedures and store line ups.



  • Works with the Market Manager to assist the merchandising team to execute all line up changes and sell thru strategies (clearance)



  • Executes all tagging and sign programs 100% to the Company standard



 


Customer Experience Excellence


 




  • Sets the highest standard for customer care



  • Personally greets and welcomes every guest into their store



  • Ensures the Company plan or better on prospecting new customers



  • Is innovative in finding ways to delight their guests



  • Is intolerant of any lack of customer caring by the staff



  • Other duties as assigned



 

Job Requirements




MINIMUM JOB REQUIREMENTS:


 



  • Bachelors of Science/Arts degree in Business Administration or related study preferred; or equivalent experience.

  • Five years minimum experience managing a business unit

  • Profit and loss experience

  • Highly developed interpersonal and communication skills and experience in building effective and productive working relationships

  • Proven analytical ability utilizing information technologies in managing the business to translate into strategic plans.

  • Goal oriented – Energetically focuses efforts on meeting goals, mission or objective

  • Proven history of managing a team, improving team’s performance and productivity

  • Proven track record of customer service excellence


 


 


SUPERVISORY RESPONSIBILITIES:


 


Responsible for leading a team of up to twenty (20) direct reports.



Interested in this Job?
Select a profession to see top Jobfox jobs in Boston.
Individuals in this profession procure merchandise for re-sale at the retail/wholesale level.
Individuals in this profession are responsible for conceptualizing and creating new clothing and accessory designs.
Individuals in this profession provide specialized advice for security consulting, including strategic planning, internal layout, policy procedures, and video protection.
This profession covers individuals who work as cashiers, stock room employees or sales associates within a retail store. This profession does not cover individuals in a managerial role.
This profession covers individuals who are involved with the day-to-day operations of a retail store. These operations include buying, loss prevention, merchandising, operations and store management. Retail sales associates are covered in Sales Associate/Cashier/Stock Room. Traditional non-retail sales associates are covered in Sales.
Individuals in this profession are responsible for conceptualizing, designing, and implementing window and in-store displays for both online and brick and mortar retail stores.
Seekers   Jobs   Privacy Policy   Terms of Use   Contact Us   Job News   © 2009 Jobfox
Atlanta Jobs   Boston Jobs   Chicago Jobs   Dallas Jobs   Houston Jobs   Los Angeles Jobs   New York Jobs   Philadelphia Jobs   Phoenix Jobs   San Francisco Jobs   Seattle Jobs   Washington, DC Jobs  

Jobfox is more than a list of jobs. Our patent pending Mutual Suitability SystemTM enables us to match the wants and needs of job seekers with those of our employers. We then take the process a step further through the Jobfox Intro. The Jobfox Intro connects both job seekers and employers to ensure there are no missed opportunities. It’s no wonder we have so many jobs and are the fastest growing job site on the Internet.