Job Posting Title
Team Lead Retail Sales Representative - Boston South Market - 436
 
Start Date
10/06/2009
 
Reference Code
0a94c84a-30c2-a841-e100-000018282f35
 
Job Title
Team Lead Retail Sales Representative - Boston South Market - 436



Project
The Lead Retail Sales Representative (SIS) will be responsible for day-to-day staffing and sales of Comcast’s services in a retail location. This position will also engage customers and drive sales of Comcast’s services including HDTV, high speed internet and digital telephone services. Responsibilities include building and maintaining relationships with the local retail store management, ensuring the retail kiosk is staffed at all times during store hours, and consistently achieving sales targets. Responsibilities also include educating, exciting, and assisting consumers by helping them understand the benefit of these services and selling the best possible solution to meet their needs.

Tasks
• Building and fostering relationships with local retail store management
• Ensuring retail kiosk is staffed during all store hours
• Accountable for consistently achieving published sales targets
• Protecting company assets and ensuring appropriate company inventory is maintained
• Adhering to retail store opening and closing procedures
• Demonstrate strong understanding and enthusiasm around technology, especially around Comcast products and services, promoting and selling offerings to customers
• Maintain a high level of understanding of Comcast products and pricing models, as well as Comcast competitive advantages
• Interface with customers, answer questions relating to products and services, billing, and all other issues and concerns
• Correct customer billing discrepancies, prepare work orders, arrange for service appointments, and ensure appropriate follow-up procedures are met
• Assign equipment to customer accounts as appropriate
• Assure proper appearance and functionality of POP displays and electronic equipment
• Open and close retail kiosk and assure that all Comcast property is secured
• Evaluate customer’s potential product needs and make appropriate recommendations
• Effectively communicate and demonstrate a high level of comfort discussing Comcast products, services, competitive advantages and pricing with customers
• Consistently meet and exceed sales goals within the guidelines established by local market
• Report daily on the number of sales contacts, and other metrics as required
• Participate required events held on weekends and/or weekdays
• Strive to deliver a superior experience to the customer every day
• Punctual, regular, and consistent attendance
• Others will be assigned as needed


Requirements
• One year retail sales supervisory experience
• Ability to work retail hours including evenings, weekends, and holidays
• Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
• Excellent written and verbal communication skills
• Must exhibit a high level of skill in areas of communication, relationship building, organization, sales presentation, and time management
• Ability to successfully adapt to a changing environment while working within a team is an integral part of the high-energy and enthusiastic retail culture
• Experience in entertainment technologies or consumer electronics preferred
• Ability to work nights/ weekends as needed


Employment Type
Regular

Working Time
Full-time




Branch
MAD19 - Dedham (BB)
 
City
Dedham