Job Responsibilities:

General Summary:
Responsible for working with very high level Account Executives in developing, designing, presenting and closing complex voice and data applications to Enterprise, National, and Government level accounts.



Essential Duties and Responsibilities:

• Assists quota-bearing Account Executives in discovering opportunities and presenting to assigned Enterprise, National, and Government level customers complex voice and data applications and assist with closing sales.
• Interfaces with customers to determine technical requirements feasibility and expectations.
• Strategize with prospects to architect and engineer a solution based on a variety of criteria including functionality, scalability, future-proofing, and cost.
• Designs viable complex voice and data network sales solutions for Enterprise Level customer applications including preparation of network topologies, technical specifications, and assist Sales with pricing.
• Assists high level Account Executives with ICB development and review, assembles required data and initiates Complex ICB process
• Determine and present Return on Investment on opportunities requiring capital outlay
• Works with appropriate internal committees to validate XO’s ability and willingness to offer a solution.
• Translates techno-speak to plain English for both customers and internal personnel and English to techno-speak at a level all can readily understand.
• As required, conducts formal site surveys on new orders (T-1 and above). Site survey will be used by Service Delivery and Ops.
• Pulls and analyzes CSRs (with assistance from TSCs and Sales Coordinators as needed.)
• Performs other support duties as assigned.

• Minimum Qualifications:
• Education: Bachelor’s degree or equivalent
• Licensures: Cisco Certification preferred
Valid Driver’s License

• Relevant Work Experience:
• Minimum of 7 years of field telecommunications/data sales/technical experience supporting quota bearing sales executives, at least 50% of which should be working with Enterprise level customers requiring cutting-edge technology or complex voice and data applications.

Knowledge, Skills and Abilities

• Demonstrated leadership skills
• Extensive knowledge of IP networking (including enterprise routing protocols of IS-IS, OSPF, and BGP)
• Extensive knowledge of enterprise connectivity methods including wavelength, MPLS, SONET, private line, Ethernet, and VPN
• Extensive knowledge of CPE including firewalls, routers, switches, and servers
• Extensive knowledge of traditional and leading-edge voice options including SIP, TDM voice, IP telephony, PBX systems
• Extensive knowledge of business continuity solutions including failover, redundancy, and disaster recover
• Expert level knowledge of MS Office, Visio, and PC-based network utility tools
• Exceptional verbal and written communications skills with a proven track record of presenting to all levels of an organization and closing sales including IT managers, mid-level managers, and C-level executives
• Knowledgeable of Outside Plant
• Demonstrated exceptional and successful customer presentation skills with proven successful track record of potential sales closures
• Must be comfortable conversing expertly and clearly with Enterprise level customers

Minimum Qualifications:

Software
• MS Office
• Visio