CIBER is looking for a Help Desk II Specialist to provide Tier 1 technical support to end users via the phone and respond to web cases as assigned in a fast-paced contact center environment.
Primary Responsibility:
• Ask concise and accurate questions to identify issues and provide solutions utilizing the knowledge base tool.
• Triage to appropriate queue as necessary and set user expectations on follow up.
• Accurately document issues in call tracking database
• Participate in after hours on call rotation
• Assist / mentor Help Desk Level I agents
Experience:
• Minimum of 4-7 years of general IT support experience
• Minimum of three years technical phone support experience in a Windows environment
• Experience troubleshooting the following are requirements- Windows 2000/XP, Hardware devices, networking remote connectivity
• Experience using a Call tracking system such as Siebel, Clarify, Remedy etc.
• Experience troubleshooting the following are pluses- Lotus Notes 6 X, Novell, Citrix, VPN, Blackberry
CIBER, Inc. (NYSE: CBR) is an international information technology (IT) consultancy offering superior services for both commercial and government sector clients. CIBER's vendor agnostic global delivery services are offered on a project- or strategic-staffing basis, in both custom application and enterprise resource planning (ERP) package environments, including SAP, Oracle (including PeopleSoft and JD Edwards), Microsoft, and Lawson. Our solutions cross all technology platforms, operating systems, infrastructures, and industries.
Founded in 1974 and headquartered in Greenwood Village, Colorado, the company's 8,000 employees serve client businesses from 18 countries worldwide-over 60 U.S. offices, 20 European offices and four offices in Asia. CIBER earns approximately $1 billion in annual revenue, and is included in the Russell 2000 Index and the S&P Small Cap 600 Index. Just as we have built our business on the success of our clients, our continued company growth and achievements are built on the success of our team members. At CIBER we believe our employees are our most valuable asset. Upon contact, a CIBER Recruiter will discuss our benefits package in more detail as it pertains to your individual needs. Some highlights of our full benefits package include: paid time off, paid holidays, retirement savings plan, employee stock purchase plan, medical, dental, vision, life & disability insurance, and tuition reimbursement.
CIBER, Inc. is an Equal Opportunity Employer.