When was the last time you had a chance to join a company that was the clear, dominant leader in its space?

Our Business Process Management platform helps the world’s largest companies manage their most critical business processes, but that isn’t the reason you’ll want to work here.  Despite the worst economic climate in over a decade, Pegasystems is coming off its fourth straight year of record revenue growth and is projecting a similarly promising 2009. This is largely due to our average implementation producing the following results:

·         40% increase in productivity

·         30% reduction in costs

·         5-point increase in customer retention

The historic fiscal losses and crippling downsizing haven’t reduced an impacted company’s workload by one sheet of paper. This means our clients need us even more in this climate than they did when we experienced close to 30% year-over-year growth. These articles give you some idea as to how we are regarded in the market and how we offer functionality our competitors can’t match. 

http://www.allbusiness.com/services/business-services/4542573-1.html

http://www.intelligententerprise.com/channels/enterprise_applications/showArticle.jhtml?articleID=206504232

 http://www.pega.com/NewsEvents/PressRelease/release.asp?prid=438

http://startups.ulitzer.com/node/1015709

We are paving a career path for skilled professionals who want to work for a global technology leader whose best days are still on the horizon. Will you be among them?

Job Purpose:  Contributes to bookings growth and customer success thru participation in Framework delivery teams as a lead application designer and developer.  This position specifically will be enhancing the functionality of our Customer Process Management product, an enterprise framework we use to help our clients automate the actions of their call center customer service reps.

This individual will drive design and build of the CPM product and supporting functions based upon identified business requirements and use cases.  Functions in and leads teams encompassing other technical and business professionals focused on building, maintaining and supporting solution frameworks for the target industry.   The Lead Solution Architect will work in a dynamic team environment where he/she will mentor junior team members.

Our CPM product increases customer loyalty and reduces call times by leveraging our robust rules engine back end. When a customer calls a client’s call center, they are identified by their most recent interactions that have been captured in the system. The rules engine will select a next action for the CSR to take based on prior activity – i.e., offering a rebate on a service to someone whose previous call was to lodge a complaint – so they can elevate the customer experience with quick execution.

Key Result Areas:

§   Drives  design and development  for  major components of the Customer Process Management product

§   Ensures delivered work meets technical, functional, performance and business requirements as well as best practices as directed by chief solution and business architect

§   Has an advanced understanding of  PRPC tools and leads development activities

o    Becomes PRPC Certified within 3 months of completing training

o    Knowledge of PRPC architecture

o    Ability to Translate business requirements into design/application builds

o    Contributes to best practice definitions

o    Critically reviews work of other team members

§   Analyzes, Identifies and logs enhancements/bugs for PRPC

§       Drives delivery of assigned tasks on schedule

§       Expands knowledge of target industry.

§       Provides status reports on project progress and outstanding issues

§       Leads and participates in project teams

§       Uses and promotes the use of best practice project management and testing tools

§       Executes other responsibilities and key result areas as assigned.

Critical Competencies

Functional Expertise:

§  Strong technical acumen and ability to lead a development process

§  Solid knowledge of either Call Center application technology or CRM applications.

§  Public speaking skills

§  Understands large-scale system implementation processes and methods.

§  Strong understanding of formal Project Management SDLC methodologies like RUP, Agile and SCRUM

§  Proficient with technology-based tools and processes

§  Strong understanding of software testing methodologies, including

§  Committed to continuous learning and development

§  Customer service orientation.

§  Ability to effectively describe and demonstrate framework functionality to internal and external customers

§  Practices continuous improvement

§  Results oriented – focused on delivering results not just activities. 

§  Ability to analyze, identify and solve problems

Behavioral and Interpersonal:

§  Consistently meets deadlines

§  Adaptable to frequent change

§  Participates and leads effectively in a team environment

§  Decision making with limited information in dynamic situations

Managerial: 

§  Leading without line authority – must be able to lead small development teams with project resources that report elsewhere.

Supervisory Responsibility:

§  No direct reports

§  Ability to mentor and coach peers

Sphere of Influence:

Sales/Sales Consulting, Professional Services, Industry Solutions, Product Marketing, External Customers